Norstar Call Transfer

How to re-direct a call to another phone number using 'Call Transfer' from Telus. Call Transfer is a Telus service required on each line.

General description

This procedure transfers an answered call back out to Telus and then on to another telephone number. It leaves the original line clear for another incoming call thus making available all original lines for normal office use.

How it works

While on a call, incoming or outgoing, Telus is sent a "hookflash or Link" signal. A target number is dialed. Hookflash is sent again. Phone is hung up. Call is now trnasfered.

Procedure for Norstar

General

"Flash" or "Link" can be sent from any Norstar phone by dialing Feature 71 (F71 is "Hookflash or Link" for Norstar). F71 may be automated by placing it on a button by itself. Where calls are being transferred to only one number both F71 and the target number may be placed on a single button.

To Dial Directly

1. Answer call;

2. Press: Feature 71;

3. Dial the target number ie 250 207 5555;

4. Dial Feature 71;

5. Wait for ringing; and

6. Press Rls.

Single Button Where Hookfash programmed

1. Answer call;

2. Press pre programmed F71 button;

3. Dial phone number;

4. Press F71 button;

5. Wait for ringing; and

6. Press Rls.

Single Button Where Number and Hookflash Programmed

1. Answer call;

2. Press pre programed button;

3. Wait for ringing; and

4. Press Rls.

(Just hanging up works but sends a loud clunk to the caller's ear).

To Program Onto a Single Button

1. In Advance, choose a free button. May not be a line, Intercom or HandsFree/Mute button;

2. Press Feature * 1;

3. Now press the previously chosen button;

4. Press all in one sequence: Feature 71 Feature 78 250 XXX XXXX ( 10 digit target number) Feature 71 HOLD

5. Display screen will briefly read "Programmed".